Frequently asked questions

A deposit of 50% of the total amount of your booking is necessary for our system to complete the booking and allocate a vehicle for your reservation. Jomon Car Rental vehicles are popular, so we cannot guarantee availability without a holding deposit. When you collect your chosen vehicle, the remaining amount (50% of the total + any additional extras), less any discount applicable - will be payable via credit card.

For the down payment (booking confirmation) - 50%: We accept VISA and MasterCard as credit/debit card payments & Paypal. Your booking will be completed directly via our website. For the remaining amount upon collection -50%: Upon arrival, you can use the same or a different credit/debit card. A bank transfer will only be allowed for the 2nd payment in exceptional circumstances, but please note this must be cleared funds in advance and you would be charged a ¥2,800 International transfer charge by our bank for sending funds from abroad. Security deposit: The security deposit can only be placed on a credit card (Visa or Mastercard), and the credit card holder must be present when the vehicle is being collected. A security deposit will be held on the hirer’s credit card according to the chosen Insurance option, to ensure the excess payment in the event of theft, accident or any other vehicle damage during the rental period. The vehicle cannot be supplied unless the security deposit is held on a credit card. Cash is only possible to use for rental of additional equipment options, or for special experiences. It is not an accepted payment method under any other circumstances.

If you don't already have a Revolut.com account, we'd highly recommend opening one. You can get a Mastercard which can be used in Japan (or any country) without losing out with exchange rate commissions and transactions instantly show on your account. It can also be used as a cash card, also without loss in currency fees, etc. Check it out when making your holiday plans. You can also ask us to send you an invite and you’ll pay no fee to get a physical card. You'll be glad you did! Note: As this is a DEBIT card, it can only be used to pay the deposit or rental cost. It cannot be used to pay for the security deposit. This can only be paid with a CREDIT CARD in the renter’s name.

All the costs on your quote/booking confirmation are final and based directly upon prices displayed on our website. There are no surcharges unless you modify your reservation. In case of accident or damage, you will be charged the deductible fee, according to the level of indemnity you have chosen. Should you be unable to return the vehicle to our facility or if the vehicle is undrivable, a recovery charge is applicable. Please note that fuel and tolls are paid by the renter.